Privacy Policy
Introduction
Welcome to Eirini Global Pvt Ltd. We are committed to safeguarding the privacy of our customers, vendors, training participants, and other stakeholders. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website and services.
Information Collection
Types of Information We Collect
- Personal Information:
- Customers: Name, address, contact details, payment information, order history.
- Vendors: Business name, contact information, payment details, contract terms.
- Training Participants: Name, contact details, professional background, training history, feedback.
- Sensitive Information: Financial details for processing payments and professional information for tailoring training services.
How We Collect Information
- Online Forms: Through our website when you place an order, register for training, or contact us.
- Emails and Phone Calls: During direct communications with our team.
- In-Person: At events, trade shows, or training sessions.
Use of Information
How We Use Your Information
- Order Processing and Fulfillment: To process orders, arrange shipping, and ensure the delivery of our products.
- Training Services: To organize and deliver training programs, provide certification, and gather feedback for service improvement.
- Customer Support: To respond to inquiries, provide support, and resolve issues related to orders or services.
Additional Uses
- Marketing: To send you promotional materials, special offers, and newsletters (with your consent).
- Legal Obligations: To comply with legal requirements such as tax, customs, and regulatory obligations.
- Service Improvement: To analyze feedback and customer interactions to enhance our offerings.
Data Sharing and Disclosure
Who We Share Your Information With
- Logistics Partners: To fulfill export orders, ship products, and track deliveries.
- Payment Processors: To securely process payments.
- Training Providers: With third-party trainers or industry partners to deliver specialized training services.
- Legal Entities: To comply with legal obligations, including responding to legal processes.
International Data Transfers
Your personal data may be transferred to and processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws, including GDPR, using appropriate safeguards.
Data Security
How We Protect Your Data
- Encryption: We encrypt personal data during transmission and storage to protect it from unauthorized access.
- Secure Storage: Data is stored in secure facilities with controlled access.
- Access Controls: Only authorized personnel have access to sensitive data, and we conduct regular audits to maintain security.
Training Services Security
- Confidentiality Agreements: Training data is handled under strict confidentiality agreements.
- Secure Platforms: Training records and feedback are stored in secure, access-controlled environments.
Your Rights
Your Privacy Rights
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data, subject to legal requirements.
- Objection: Object to the processing of your data in certain circumstances.
How to Exercise Your Rights
To exercise your rights, contact our Data Protection Officer (DPO) at dpo@eiriniglobal.com. We will respond to your request in accordance with applicable laws.
Data Retention
How Long We Keep Your Data
- Export Documentation: Retained for 7 years to comply with legal and tax obligations.
- Training Records: Retained for 5 years to provide ongoing certification and support.
- General Customer Data: Retained as long as necessary to fulfill the purposes for which it was collected.
Reviewing and Deleting Data
We regularly review our data retention policies to ensure they meet legal requirements and business needs. Data that is no longer needed is securely deleted or anonymized.
Cookies and Tracking Technologies
How We Use Cookies
Our website uses cookies to enhance your experience, analyze site usage, and assist with marketing efforts. The types of cookies we use include:
- Essential Cookies: Necessary for website functionality.
- Performance Cookies: Collect information on how visitors use our site.
- Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Managing Cookies
You can control the use of cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.
Changes to the Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via our website or direct communication. We encourage you to review this policy regularly.
Contact Information
For any questions or concerns, or to exercise your data protection rights, please contact our Data Protection Officer (DPO):
- Email: eiriniglobal@gmail.com
- Phone: +91-
- Mailing Address: Eirini Global Pvt Ltd, , Pune, Maharashtra, India
Jurisdiction and Compliance
This Privacy Policy is governed by the laws of India, and we comply with all applicable data protection laws, including GDPR and CCPA. By using our services, you consent to the processing of your data in accordance with this policy.